Hand painted Ceramic Qinghua 200ml Gaiwan

Important Update for USA Customers (Effective May 2, 2025) Update on Apr 27th 2025. Due to recent changes in tariffs, we’ve been working closely with our shipping partners to find solutions. The current result isn’t too bad — we are able to continue shipping to the USA! However, starting May 2, 2025, please note the following updates: Shipping Time: Please expect an additional 1–2 days on top of the original estimated arrival time as the shipping provider may need more time at customs clearance stage. Shipping Fee: Free shipping over $49 is no longer available for US orders. Instead, a $9.90 flat rate shipping fee will apply to all US parcels. Destination Shipping Rate Free Shipping Policy USA $9.90 flat rate (all orders) No free shipping Non-USA Countries $5.90 flat rate for orders under $49 Free shipping on orders over $49 We understand this is not ideal. We, along with our shipping partners, are sharing part of the cost to keep shipping rates as reasonable as possible. Thank you for your understanding and continued support! Do you ship to my country? Yes. We provide world-wide shipping service. How long does it take to get my order? The total waiting time = order processing time + shipping time. For all orders, typically it takes 3-5 business days to process your order. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Normally for international shipping, please allow 1-3 weeks shipping days. Estimated time to deliver your parcel: Country Shipping time (d) Avg. transit time (d) USA 4-15 8 Canada 4-15 8 United Kingdom 7-12 8 Australia 7-15 10 New Zealand 7-15 10 Germany 6-15 8 France 7-15 10 Singapore 7-15 10 Japan 4-15 6 Austria 7-15 10 Belgium 7-15 10 Switzerland 7-15 10 Spain 7-15 10 Netherlands 4-15 8 Italy 7-15 10 Norway 15-20 16 Sweden 15-20 16 Rest of the world 15-30 20 Why do I receive separate parcels for my order? Tea and tea ware are different category of goods, and requires different international shipping supplier for shipment. When tea and tea wares are purchased in one order. You are likely to receive separate parcels. Also when processing large orders, in order to gurantee the safety of your items, your order is likely to be shipped in seperate parcels. You will be emailed with tracking numbers to the parcels. Track my order Once your orders shipped, you will receive a shipping confirmation email with tracking number. You can always follow this link to track your parcel status. If you have any questions, please email us at .

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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